Here you will find all the information and forms for your claims
Your order has arrived incomplete?
Possible reason is that installation material and small parts are sent separately, hence delivery can take place at different times.
Example: you receive all packages from the shipping company but the installation material is missing. It will be delivered the next day through a parcel service.
You received the shipping confirmation for your order but the shipment does not arrive?
Possible reason is a mistake of the shipping company which mixed up goods.
Example: Your order is appropriately loaded by the shipping company. But on the way to you the shipment is mistakenly reloaded and shipped to a different destination.